Collections Analyst

Recruiter
Dropbox
Location
Dublin
Salary
Negotiable
Posted
07 May 2021
Closes
21 May 2021
Ref
BBBH3343
Contact
Alison Byrne
Sector
IT
Job Type
Temporary
Hours
Full-time
Team Description

Dropbox is the home for your most important stuff-now we're bringing it to life with a growing family of products. As we scale our global brand, there's plenty of space for you to grow alongside us and simplify life for millions of people & businesses around the world.

Our Finance Team is building the financial infrastructure to scale our growing company. We combine analytical and strategic thinking to develop a sound financial future for our global brand

Dropbox is now a Virtual First company, which means work outside of an office will be the primary experience for all employees.

Responsibilities

  • Manage a large portfolio of customers in our EMEA region
  • Monitor aged balances for assigned geographies
  • Engage with customers to collect overdue balances
  • Work with internal and external stakeholders to resolve issues within SLA
  • Manage refunds, adjustments, and write offs in accordance with Dropbox policies
  • Work to reconcile customer accounts, where necessary
  • Manage the Accounts Receivable ticketing queue and maintain it on a daily basis
  • Complete ad hoc projects as required

Requirements

  • 2-3 years experience in multinational accounts receivable or Big 4 trained
  • An aptitude for negotiation, reporting, and problem solving
  • Great customer service skills to assist in query resolution
  • Strong communication skills with focus on customer satisfaction
  • Strong ability to work in a fast paced environment
  • Ability to work independently to tight deadlines
  • Fluent in English, written and spoken is required

Preferred Qualifications

  • Experience with Salesforce and Oracle a plus
  • Must be PC proficient. Experience large ERP a plus
  • Degree in business related discipline or Finance/Accounting qualification preferred

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