Customer Service Agent

Title: Customer Service Agent

Duration: 12 Month Contract

Location: Working from home/Dublin City Centre

Our client, a global insurance company based in Dublin, is looking for a Customer Service Agent with 1 years experience in the insurance industry to join the team on a 12 month contract.

Customer Service Agent

This position will be in the Customer Service/Underwriting Support team within the Operations & Service function. The role will primarily focus on supporting and servicing Accident & Health business SME and Financial Lines

Main Duties & Responsibilities:

• Provide prompt & accurate support to new and existing customers by phone, email and post. Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises based on customer needs. Ensure all sales enquires are fully maximised.

• Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to customers.

• Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.

• Provide Admin support to A&H & FL Underwriting; issuing documentation, processing new and renewal premiums within strict time limits. Manage, organise, and update relevant data using database applications

• Provide support to enable monitoring and resolving 'out of hours' telephone messaging service including email accounts and call back functions.

• Preparation of data and processing into accounting system. Reconciliation of data against month end system generated reports.

• Contribute to the development and maintenance of standards, policies and procedures regarding customer service. Maintain Company standard during all interactions.

• Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

• Provide back-up support to other team members.

Key Skills & Experience

• Minimum one year's experience working in the insurance industry
• Hold a recognised MCC qualification or be working towards a recognised qualification
• Strong working knowledge of MS Office Applications
• Strong written and oral communication skills