CX Training Specialist

We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-knit team that's committed to realising ambitious ideas.

We are looking for a Training Specialist to join our CX - Training Team.

You will be working with a thoughtful, ambitious and creative team that's committed to meeting the needs of a dynamic, customer-centric organisation. The CX Training Team strives to understand the journey of the support agent and creates training that lead to the best possible customer journeys.

Dropbox is now a Virtual First company, which means work outside of an office will be the primary experience for all employees.

• Research source materials & work closely with subject matter experts to determine learning objectives for Customer Support Agents, including those in technical roles
• Gather content and layout Rise course (or similar) for training material to be delivered
• Work with training program manager to help revise existing training content to meet the training needs of the team and to ensure a consistent delivery experience
• Develop new course content based on product launches
• Analyze course performance with recommendations for improvements
• Ability to teach developed curriculum virtually

• 1-2 yrs experience in a training content related role, with familiarity into adult learning and/or educational theory
• Strong computer skills, including MS Office & Google Drive
• Experience with digital research, analytical projects, writing projects and creating technical training
• Experience working with an LMS
• Strong verbal and written communication skills
• Self-learner, resourceful and attentive to detail
• Exceptional time management skills in a fast-paced, deadline-oriented work environment
• Customer service/support experience is a plus