Desktop Support Engineer
Experis Ireland are currently looking for a highly Deskside Support Engineer, with a genuine interest in solving IT issues, for one of our clients in a role based in Dublin West. The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment. The successful candidate will support desktops and connected devices in both office and lab/production areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner. DETAILED JOB DESCRIPTION: * Work to resolve issues accurately and efficiently, within set targets and in a professional manner* Maintain a dedicated commitment to service quality & customer experience* Take ownership of tickets escalated from the service desk & other teams, handling them appropriately* Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly* Occasionally work from home in place of working on-site, providing remote support and administration* Work with the team as part of an on-call rota & provide critical out of hours support when necessary* Contribute to the creation and up-keep of Knowledge Base Articles* Be comfortable working in a highly regulated environment, adhering to local and global policies* Adhere to all IT Asset Management procedures & policies* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks* Be prepared to engage with ad-hoc tasks with a best effort and positive attitude ESSENTIALS SKILLS/QUALIFICATIONS: * Excellent written and verbal communication skills* Ability to work independently and as part of a small team* Ability to work well with global teams.* Experience of working in Desktop support role* Tested software and hardware troubleshooting skills* Experience of supporting Windows 10* Experience of supporting Microsoft Office suites including Office 365* Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems* Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge* Server Hardware support experiencing (racking & providing Hands & Eyes support)* Printer hardware knowledge* Willingness to work as part of an on-call shift, & support essential out of hours work DESIRABLE SKILLS/QUALIFICATIONS: * ITIL certification* Experience supporting legacy Windows operating systems* Experience supporting PCs or Benchtops in a laboratory or production environment* Experiencing supporting Label Printers, & Mobile Handheld Computers* HP Service Center / Service Manager experience* Full Driving License If you are interested in applying please respond to this advert with your most recent CV or for more information please contact David Kelly from Experis Ireland.
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