Desktop Support Engineer

Experis Ireland are currently looking for a highly Deskside Support Engineer, with a genuine interest in solving IT issues, for one of our clients in a role based in Dublin West.

The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.

The successful candidate will support desktops and connected devices in both office and lab/production areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.

DETAILED JOB DESCRIPTION:

* Work to resolve issues accurately and efficiently, within set targets and in a professional manner

* Maintain a dedicated commitment to service quality & customer experience

* Take ownership of tickets escalated from the service desk & other teams, handling them appropriately

* Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly

* Occasionally work from home in place of working on-site, providing remote support and administration

* Work with the team as part of an on-call rota & provide critical out of hours support when necessary

* Contribute to the creation and up-keep of Knowledge Base Articles

* Be comfortable working in a highly regulated environment, adhering to local and global policies

* Adhere to all IT Asset Management procedures & policies

* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks

* Be prepared to engage with ad-hoc tasks with a best effort and positive attitude

ESSENTIALS SKILLS/QUALIFICATIONS:

* Excellent written and verbal communication skills

* Ability to work independently and as part of a small team

* Ability to work well with global teams.

* Experience of working in Desktop support role

* Tested software and hardware troubleshooting skills

* Experience of supporting Windows 10

* Experience of supporting Microsoft Office suites including Office 365

* Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems

* Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge

* Server Hardware support experiencing (racking & providing Hands & Eyes support)

* Printer hardware knowledge

* Willingness to work as part of an on-call shift, & support essential out of hours work

DESIRABLE SKILLS/QUALIFICATIONS:

* ITIL certification

* Experience supporting legacy Windows operating systems

* Experience supporting PCs or Benchtops in a laboratory or production environment

* Experiencing supporting Label Printers, & Mobile Handheld Computers

* HP Service Center / Service Manager experience

* Full Driving License

If you are interested in applying please respond to this advert with your most recent CV or for more information please contact David Kelly from Experis Ireland.