Quality Analyst - German

Expiring today

Location
Dublin City Centre, Dublin
Salary
Up to EUR32000.00 per annum
Posted
08 Jun 2021
Closes
15 Jun 2021
Ref
BBBH3292
Contact
Gary Morrison
Job Type
Permanent
Hours
Full-time

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.


As the Quality Analyst - German speaking, you will be responsible for the following:

    Conduct remote & live contact quality audits for your assigned team.Share feedback with production agents on audited contacts.Review analysis of client satisfaction survey and calibration with internal team on dis-satisfaction reasons.Ensure business policies and guidelines are adhered to.Be responsible for Audit Accuracy & Quality Improvements.Create team lead dashboards on audit performances in the assigned tea.Identify knowledge gaps affecting performance by examining audited contacts and survey analysis.Suggest action plans for improvement of performance across the team.Drive refresher training courses regularity.

Requirements:

  • 3+ years equivalent experience in a Digital operations.
  • Fluent German - both written and oral.
  • Ability to handle and prioritise multiple tasks with excellent organisational and analytical skills
  • Have good knowledge of Audit and Evaluation processExceptional listening and analytical skills.Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).Strong knowledge of customer care processes and techniques.


Benefits:

    Comprehensive Benefits Package including Pension and Healthcare.Work with a Global Tech Business.


For more information on this role or other opportunities contact Gary Morrison on 016455221 or gary.morrison@manpower.ie.

Apply for Quality Analyst - German

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We would like to send you electronic communications regarding employment related opportunities, services and information that we consider suitable for you.

I would like to receive communications.

I would like you to share my personal data with other Companies within the ManpowerGroup.

You will receive an email containing the responses you have provided today with a link that will allow you to update your consent preferences at any time in the future. You can view a list of ManpowerGroup companies by clicking here.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs