Deskside Support Engineer

Dublin, Dublin South
17 Jun 2021
15 Jul 2021
Erik Souza
Job Type

Deskside Support Engineer

Job Overview

We are seeking a deskside support to join our IT Team. This candidate will work in a team environment performing day to day support activities as well as delivering on continuous improvement to our support processes and participating in various projects related to our ongoing IT transformation.

The ideal candidate will be a team player with strong interpersonal and collaboration skills and must be a good communicator.

Main Responsibilities

  • Responsibilities include the following:
  • Providing Deskside support to end users, including employees, contractors, partners and customers in our various sites and those working remotely.
  • Performing regular maintenance, support and upgrades in our comms areas, data centres and cloud environments. Provide 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to staff at other locations.
  • Provide occasional project assistance, including out of hours work and potential travel to other client sites.
  • Work to resolve issues accurately and efficiently, within set targets and in a professional manner
  • Maintain a dedicated commitment to service quality & customer experience
  • Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly
  • Work well as part of a small, close-nit team.
  • Occasionally work from home in place of working on-site, providing remote support and administration.
  • Work with the team as part of an on-call rota & provide critical out of hours support when necessary
  • Ensure that all activity is accurately documented and recorded in line with ITIL practises
  • Contribute to the creation and up-keep of Knowledge Base Articles
  • Be comfortable working in a highly regulated environment, adhering to local and global policies
  • Adhere to all IT Asset Management procedures & policies
  • Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks
  • Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
  • Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients

Desired Experience and Skills

  • A minimum of 3 years' professional experience is required.
  • Experience of working in Desktop support role (3yrs+)
  • Diploma/Degree in Computer Systems
  • Excellent knowledge of Information Systems & Microsoft products
  • Good working knowledge of database systems & networks
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a small team
  • Ability to work well with global teams.
  • Tested software and hardware troubleshooting skills
  • Experience of supporting Windows 10
  • Experience of supporting Microsoft Office suites including Office 365
  • Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems
  • Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
  • Server Hardware support experiencing (racking & providing Hands & Eyes support)
  • Willingness to work as part of an on-call shift, & support essential out of hours work

Term and Benefits

  • 2 years Fixed Term Contract
  • Working alongside a highly motivated team
  • Delivering cutting edge technology and services
  • Competitive salary, pension and life cover benefits
  • The successful candidate will gain extensive knowledge and experience in the evolving Smart Grid and energy industries across multiple jurisdictions.

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