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Training Team Manager

Employer
Multinational Technology Professional Services Company
Location
Dublin City Centre, Dublin
Salary
EUR50000.00 - EUR55000.00 per annum
Closing date
27 Jul 2021

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Job Details

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

 

Responsibilities:

  • Manage a Team of Trainers and relevant support staff to deliver Client and Business program goals.
  • Act as Client Single Point for Global Training inquiries providing timely and client centric solutions and further serve as liaison with Client for major program/ Workflow changes.
  • Implement ongoing Continuous Improvement program within QA/Training Team
  • Create/Maintain Training team documentation and processes.
  • Deliver regular KPI/Status Updates as requested internally and externally.
  • Be a champion of change management at both direct span and program level.
  • Ensure seamless and timely delivery of new projects.
  • Manage and conduct Global Calibration with QA/Training team involving all relevant stakeholders.
  • Communicate status and developments within the QA/Training team to all relevant stakeholders.
  • Provide day-to-day coordination of Training efforts with Operations and other functional areas.
  • Continuous Improvement program for the team to achieve and exceed client goals.
  • Regular reporting (Daily/Weekly/Monthly).

 

Requirements:

  • 4+ years of People Management and service delivery experience
  • 2+ years of QA and Training Management experience
  • BA/BS or Demonstrable Equivalent Work Experience
  • Lean/Six Sigma qualification and/or Data Analytics Certification
  • In depth understanding of Social Media Tools
  • Training documentation creation and delivery
  • Client Communication, relationship building, consulting, and teamwork experience

 

Benefits:

  • Performance based bonus scheme.
  • Rewards scheme.
  • The opportunity to work with a leading global tech company.
  • Permanent contract.

 

For more information contact Gary Morrison on 01-6455221 or [email protected].

Company

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services

Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S. they are consistently listed among the most admired companies in the world.

Tech Sector

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