Training Team Manager

Location
Dublin City Centre, Dublin
Salary
EUR50000.00 - EUR55000.00 per annum
Posted
29 Jun 2021
Closes
27 Jul 2021
Ref
BBBH3467
Contact
Gary Morrison
Job Type
Permanent
Hours
Full-time

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

 

Responsibilities:

  • Manage a Team of Trainers and relevant support staff to deliver Client and Business program goals.
  • Act as Client Single Point for Global Training inquiries providing timely and client centric solutions and further serve as liaison with Client for major program/ Workflow changes.
  • Implement ongoing Continuous Improvement program within QA/Training Team
  • Create/Maintain Training team documentation and processes.
  • Deliver regular KPI/Status Updates as requested internally and externally.
  • Be a champion of change management at both direct span and program level.
  • Ensure seamless and timely delivery of new projects.
  • Manage and conduct Global Calibration with QA/Training team involving all relevant stakeholders.
  • Communicate status and developments within the QA/Training team to all relevant stakeholders.
  • Provide day-to-day coordination of Training efforts with Operations and other functional areas.
  • Continuous Improvement program for the team to achieve and exceed client goals.
  • Regular reporting (Daily/Weekly/Monthly).

 

Requirements:

  • 4+ years of People Management and service delivery experience
  • 2+ years of QA and Training Management experience
  • BA/BS or Demonstrable Equivalent Work Experience
  • Lean/Six Sigma qualification and/or Data Analytics Certification
  • In depth understanding of Social Media Tools
  • Training documentation creation and delivery
  • Client Communication, relationship building, consulting, and teamwork experience

 

Benefits:

  • Performance based bonus scheme.
  • Rewards scheme.
  • The opportunity to work with a leading global tech company.
  • Permanent contract.

 

For more information contact Gary Morrison on 01-6455221 or gary.morrison@manpower.ie.