Travel & Sales Guide - Spanish

Recruiter
RCI
Location
Cork City, Cork
Salary
Negotiable
Posted
30 Jun 2021
Closes
28 Jul 2021
Ref
BBBH3569
Contact
Elis Giangareli
Sector
Sales
Job Type
Contract
Hours
Full-time

Are you Spanish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you!

Specific skills we are looking for:

  • Fluency in Spanish
  • High standard of English
  • Excellent telephone manner
  • Professional writing skills
  • A positive outlook
  • An ability to handle challenging sales and service situations
  • Results Driven
  • Passionate about delivering excellent service
  • Desire to learn and continually expand your destination knowledge
  • 'Can do' attitude where nothing is too much trouble
  • Flexibility to adapt in a changing environment
  • Travel experience and geography knowledge would be of benefit
  • Negotiation Skills - securing win-win agreements.
  • Experience of working in a sales environment or contact centre would be a distinct advantage, though not a necessity as full training will be provided

Main Responsibilities:

  • Pro-actively deal with members across various channels, primarily inbound calls and also as required outbound calls, and emails.
  • Achieve all personal targets and objectives through maximising all sales and value-add opportunities.
  • Motivated to earn competitive incentives by meeting personal and market set KPI's.
  • Flexibility to work in a changing environment offering members various holiday products, with a strong focus on switch-selling and first contact resolution.
  • Delivering a high level of service to our expanding member base through regular contact to create the holidays of their dreams.
  • Resolution of member complaints/enquiries whether verbal, written or via e-mail.
  • Administration of compensatory payments where applicable.
  • Logging completed work accurately to allow us to report the activity of the department on a daily and monthly basis.
  • Candidates will be expected to work in a self-directed manner but will receive mentor support from Team Leaders and coaches.
  • Ability to take ownership of members' queries.
  • Minimising escalations at all costs.

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