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Linguistic Service Delivery Manager

Employer
Multinational Technology Professional Services Company
Location
Dublin City Centre, Dublin
Salary
EUR65000.00 - EUR75000.00 per annum
Closing date
28 Jul 2021

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Job Details

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.



Benefits

  • Competitive remuneration package
  • €5k target bonus
  • Pension
  • Healthcare
  • Employee Benefits Hub

 

Responsibilities

  • Manage Linguist Leads and their teams in the production of high-quality data.
  • Collaborate with the client on best practices for the collection and processing of data.
  • Oversee quality control and data delivery.
  • Ensure effective and efficient project execution.
  • Act as the main contact for the client on all aspects of the language.
  • Set goals for Linguist Leads on annotation projects in conjunction with the client.
  • Provide data management expertise to client researchers, engineers, and linguists.
  • Understand client tools for data annotation, data storage, and quality evaluation.
  • Train Linguist leads on the use of tools and best practices.
  • Design pilot studies to determine the efficacy of new label sets.
  • Decide on quality standards and metrics in consultation with the client.
  • Provide regular reports to the Program Manager on delivery against project goals.
  • Guide Linguist Leads in their duties and evaluate their progress.

 

Requirements

  • 5+ Years of overall Experience in Service Delivery Management in an International Support environment with multiple channels and across multiple geos.
  • Advanced degree in Linguistics, Computational Linguistics, Language Technologies, or related field.
  • 2+ Years project management experience, preferably in a language or linguistics.
  • C1 level proficiency in one of the following languages: French, German, Italian.
  • Flexibility to work across multiple rotational shifts/night shifts.
  • Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator.

 

For more information please contact Gary Morrison on 01-6455221 or [email protected]

Company

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services

Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S. they are consistently listed among the most admired companies in the world.

Tech Sector

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