Linguistic Service Delivery Manager

Location
Dublin City Centre, Dublin
Salary
EUR65000.00 - EUR75000.00 per annum
Posted
07 Jul 2021
Closes
28 Jul 2021
Ref
BBBH3565
Contact
Gary Morrison
Job Type
Permanent
Hours
Full-time

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.



Benefits

  • Competitive remuneration package
  • €5k target bonus
  • Pension
  • Healthcare
  • Employee Benefits Hub

 

Responsibilities

  • Manage Linguist Leads and their teams in the production of high-quality data.
  • Collaborate with the client on best practices for the collection and processing of data.
  • Oversee quality control and data delivery.
  • Ensure effective and efficient project execution.
  • Act as the main contact for the client on all aspects of the language.
  • Set goals for Linguist Leads on annotation projects in conjunction with the client.
  • Provide data management expertise to client researchers, engineers, and linguists.
  • Understand client tools for data annotation, data storage, and quality evaluation.
  • Train Linguist leads on the use of tools and best practices.
  • Design pilot studies to determine the efficacy of new label sets.
  • Decide on quality standards and metrics in consultation with the client.
  • Provide regular reports to the Program Manager on delivery against project goals.
  • Guide Linguist Leads in their duties and evaluate their progress.

 

Requirements

  • 5+ Years of overall Experience in Service Delivery Management in an International Support environment with multiple channels and across multiple geos.
  • Advanced degree in Linguistics, Computational Linguistics, Language Technologies, or related field.
  • 2+ Years project management experience, preferably in a language or linguistics.
  • C1 level proficiency in one of the following languages: French, German, Italian.
  • Flexibility to work across multiple rotational shifts/night shifts.
  • Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator.

 

For more information please contact Gary Morrison on 01-6455221 or gary.morrison@manpower.ie

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