CX Technology - Software Engineer
As part of our Customer Experience (CX) team you will be responsible for translating our service strategy into effective capabilities for both our customers and our agents handling customer inquiries and then advancing the technical capabilities to support those needs
We are seeking a Software Engineer who will make it easier for our Customer Experience team to understand and solve users' problems, shape how users interact with Dropbox through our support website, integrate support ticketing with other internal systems, be a champion of secure and scalable internal development practices, and build tools that help users diagnose and solve issues on their own.
Dropbox is now a Virtual First company, which means work outside of an office will be the primary experience for all employees.
- Integrating and deploying open-source tools and libraries to solve problems