Polish Process Analyst

2 days left

Location
Dublin
Salary
Negotiable
Posted
19 Jul 2021
Closes
02 Aug 2021
Ref
BBBH3587
Contact
Candice Theron
Job Type
Permanent
Hours
Full-time
Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

The process agent role will be crucial in helping the business to ensure smooth delivery of service to one of their prestigious Tech clients. The role of the process agent will be to review triage, assess, prioritize, and make decisions on audits resulting from a process review.

Ideal candidates will be comfortable understanding Tech and customer care campaigns and supporting bugs, audits, and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

Responsibilities:

  • Flag any case blockers & escalations to Vendor Team Lead/MSFT FTE where necessary
  • Issue notices to partners in accordance with decisions made on individual cases, tracking all correspondence.
  • Attend daily calls with SDM Team Lead and flag when cases are blocked/ready to be closed.
  • Track the execution of determined consequences E2E with internal teams & partners.
  • Document case & meeting notes
  • Ability to collaborate and work effectively with cross functional and global teams
  • Self-learner interested in both the how and the why
  • Ability to educate customers on policy and product questions
  • Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
  • Decision making with ability to apply judgment to processes and situations

Requirements

  • Fluent in Polish and English.
  • 1-2 years experience in customer care is essential
  • Technology savvy and happy to learn new technology products
  • Highly communicative, flexible, open-minded and with a consultative approach
  • Problem solver in nature, able to do so in ambiguity.
  • Happy to go the extra mile to find a solution to the clients' needs
  • Pro-active approach, Strong business acumen
  • Excellent oral and written communication skills.
  • Strong technical skills in relation to data analytics is a strong advantage

For more information on this role and other potential opportunities, contact Candice Theron on 01655240 or candice.theron@manpower.ie.

Apply for Polish Process Analyst

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We would like to send you electronic communications regarding employment related opportunities, services and information that we consider suitable for you.

I would like to receive communications.

I would like you to share my personal data with other Companies within the ManpowerGroup.

You will receive an email containing the responses you have provided today with a link that will allow you to update your consent preferences at any time in the future. You can view a list of ManpowerGroup companies by clicking here.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs