Digital Pre-Sales Specialist
ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role employed with ManpowerGroup. Please read below for more information on SAP company and role responsibilities.About SAP Digital Commerce
Digital Commerce builds and runs SAP's e-commerce capabilities. Core of our strategy is to enable customers to discover try and buy solutions and services in online self-service. Research shows that more and more decision makers form their opinion about IT solutions before contacting the vendor. SAP Digital Commerce digitizes the selling process by providing tailored and automated customer communications to the support the customer's decision-making process in a no touch, digital fashion.
About the RoleYou will be involved in the full customer's life cycle, from the first sales steps to the onboarding and renewal phases. You will be responsible for maximizing the value customers generate from our solutions and in turn maximize the value SAP Digital Commerce can derive from our customers for sustainable bookings and growth. You advise customers on licensing and product's features, help customers to purchase the product, enable customers on purchased solutions, drive solution adoption, convert trial customers to paid, improve customer retention, and create a culture of customer success at SAP Digital Commerce.EXPECTATIONS AND TASKS
- Make product and licensing recommendations for SAP Store products.Provide troubleshooting for the online sales channel, and guide customers during the purchase process.Promote products by contacting lead prospects with scalable and automatable tactics in a "one-to-many" approach.Drive renewals for subscription products.Identify areas for customer's growth and expand user base within the product, or cross-sell other productsCollaborate with internal and external teams to share feedback on customers' overall experience.
- Remove any technical or commercial obstacles from customers implementing and adopting services and SAP solutions successfully.Advocate customers' needs with internal teams and collaborate with support and development teams to find possible solutions.Work closely with team members to share customers' references and increase your own products' knowledge.Explain complicated software suites using technical and commercial language.
- Bachelor's degreeHigh aptitude for quickly learning about digital software products and translating that knowledge into customer business value propositionsExperience working closely with business owners, support teams, marketing operations, sales operations, and analytics teams to increase customer satisfaction and salesYou have led projects from conception to closure, and have experience leveraging internal resources to get things done.Strong analytical and communications skillsA good sales pitch and the ability to drive customers' decisionsAbility to move independently and be a self-starter with proactive approach to tasks is a strong assetAbility to find workarounds and think out of the box is a strong assetStrong experience with ExcelPrior exposure to a development or IT environmentAbility to juggle multiple projects, prioritize, and scaleFluent in English
WHAT YOU GET FROM US @ ManpowerGroup
Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry.
We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.
If you are interested in working with ManpowerGroup onsite at SAP, please apply!