Quality Analyst

Expiring today

Location
Dublin, Dublin City Centre
Salary
EUR32000.00 - EUR37000.00 per annum
Posted
17 Aug 2021
Closes
22 Sep 2021
Ref
BBBH3676
Contact
Gary Morrison
Sector
IT
Job Type
Permanent
Hours
Full-time

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

As the Quality Analyst, you will be responsible for the following:

 

  • Conduct remote & live contact quality audits for your assigned team.
  • Live support to triage operational bugs - evaluate, prioritise and assign.
  • Liaise with BG leads on common bug trends.
  • Refine our internal QA processes to ensure we are as efficient & effective as possible.
  • Tracking Daily QA Operations.
  • Execute all levels of testing (Sanity release, ad hoc and Regression).
  • Design and develop manual and automation test scripts when needed.
  • Dedicated to quality, you will use your troubleshooting skills to continuously deliver value to all clients.
  • Share feedback with production agents on audited contacts.
  • Review analysis of client satisfaction survey and calibration with internal team on dis-satisfaction reasons.
  • Ensure business policies and guidelines are adhered to.
  • Suggest action plans for improvement of performance across the team.
  • Drive refresher training courses regularity.

 

Requirements:

  • 3+ years equivalent experience in a digital operations.
  • Ability to handle and prioritise multiple tasks with excellent organisational and analytical skills
  • Have good knowledge of Audit and Evaluation process
  • Exceptional listening and analytical skills.
  • Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).
  • Strong knowledge of customer care processes and techniques.


Benefits:

 

  • Comprehensive Benefits Package including Pension and Healthcare.
  • Work with a Global Tech Business.


For more information on this role or other opportunities contact Gary Morrison on 016455221 or gary.morrison@manpower.ie.

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