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Quality Analyst

Employer
Multinational Technology Professional Services Company
Location
Dublin, Dublin City Centre
Salary
EUR32000.00 - EUR37000.00 per annum
Closing date
22 Sep 2021

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

Job Details

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

As the Quality Analyst, you will be responsible for the following:

 

  • Conduct remote & live contact quality audits for your assigned team.
  • Live support to triage operational bugs - evaluate, prioritise and assign.
  • Liaise with BG leads on common bug trends.
  • Refine our internal QA processes to ensure we are as efficient & effective as possible.
  • Tracking Daily QA Operations.
  • Execute all levels of testing (Sanity release, ad hoc and Regression).
  • Design and develop manual and automation test scripts when needed.
  • Dedicated to quality, you will use your troubleshooting skills to continuously deliver value to all clients.
  • Share feedback with production agents on audited contacts.
  • Review analysis of client satisfaction survey and calibration with internal team on dis-satisfaction reasons.
  • Ensure business policies and guidelines are adhered to.
  • Suggest action plans for improvement of performance across the team.
  • Drive refresher training courses regularity.

 

Requirements:

  • 3+ years equivalent experience in a digital operations.
  • Ability to handle and prioritise multiple tasks with excellent organisational and analytical skills
  • Have good knowledge of Audit and Evaluation process
  • Exceptional listening and analytical skills.
  • Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).
  • Strong knowledge of customer care processes and techniques.


Benefits:

 

  • Comprehensive Benefits Package including Pension and Healthcare.
  • Work with a Global Tech Business.


For more information on this role or other opportunities contact Gary Morrison on 016455221 or [email protected].

Company

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services

Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S. they are consistently listed among the most admired companies in the world.

Tech Sector

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