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Global Operations Team Manager

Employer
Multinational Technology Professional Services Company
Location
Dublin City Centre, Dublin
Salary
EUR50000.00 - EUR55000.00 per annum
Closing date
24 Sep 2021

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Job Details

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

Your objective will be to manage delivery of BPO / Contact Centre projects onsite at a very prestigious Technology client. The Program is a complex and growing BPO line of business with multiple sub processes. Your role would be to oversee part of the overall program, under the leadership of a Senior Management. You could realistically expect to indirectly manage approx. 60-80 employees, through a team of Team Leads and with some support structure to rely on (Process Experts, Reporting Analysts, Ops support, etc.).

 

Responsibilities:

  • Meet delivery standards defined in a client SOW, adhere to SLA's, manage teams of Agents, Team Leads & Team Managers, track project milestones, and identify process improvement areas.
  • Strive to achieve and overachieve on client Quality & Productivity metrics.
  • Work towards fulfillment of contractual obligations/completion of deliverables.
  • Lead and manage a through Team Leaders a team of approx. 60-80 associates (BPO, digital marketing, online advertising, contact center, content review domains)
  • Work with the Human Resources Function to drive employee engagement and performance management.
  • Experience managing a multi-lingual, multi-disciplinary BPO / Contact Centre projects.
  • Project management experience.
  • Understanding and passion for online products/services
  • Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget.
  • Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment
  • Results oriented, self-starter and highly focused

Requirements:

  • 4+ years of People Management and service delivery experience
  • Consultative management style, creative thinking with a pragmatic approach.
  • Experience with onsite/offshore model and working in a multicultural environment.
  • Experienced working collaboratively with internal key stakeholders, including Corporate Functions.
  • Lean/Six Sigma qualification and/or Data Analytics Certification

 

Benefits:

  • Performance based bonus scheme.
  • Rewards scheme.
  • The opportunity to work with a leading global tech company.

 

For more information contact Gary Morrison on 01-6455221 or [email protected].

Company

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services

Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S. they are consistently listed among the most admired companies in the world.

Tech Sector

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