Customer Success Specialist - German

Location
Dublin, Dublin City Centre
Salary
Negotiable
Posted
03 Sep 2021
Closes
17 Sep 2021
Ref
BBBH3594
Contact
Gary Morrison
Sector
IT, Multilingual
Job Type
Permanent
Hours
Full-time

We're looking for a Customer Success Specialist to join a unique and rapidly-growing Customer Success Team with a global HR tech company. This team is the epicenter of activity at the company - you'll consult with prospective, new and re-activated accounts within the SMB space, as you help them to activate and go live.

Responsibilities:

  • Proactively prospect potential new clients.
  • Educate potential clients on the various products and offerings.
  • Meet quarterly goals including revenue and conversion rate.
  • Deliver great client experiences and outcomes to ensure retention of new business.
  • Meet productivity standards set by the team and other health KPIs.
  • Conduct live product demonstrations over the phone or though video calls.
  • Assist with client re-engagement and re-activation.

Requirements:

  • 1+ years experience in Sales or Customer Service.
  • Excellent written and oral communication skills in German and English.
  • Proven experience in online advertising, search engine marketing, recruitment advertising or staffing agencies preferred.
  • Proven sales and relationship building skills.
  • Motivated to produce a high volume of outbound calls each day leading to positive client outcomes.

Benefits:

  • Uncapped annual leave days.
  • Comprehensive benefits package including Pension and Healthcare.
  • Hybrid working model - mixture of remote and in-office.
  • Structured bonus scheme.

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