Enterprise Scheduling Coordinator
- Employer
- Manpower Ireland
- Location
- Cork
- Salary
- Negotiable
- Closing date
- 18 Oct 2021
View more
- Sector
- Scientific
- Job Type
- Contract
- Hours
- Full-time
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Enterprise Scheduling Coordinator (ESC) - SITE BASED collaborating with a leading biopharmaceutical located in Cork.
OBJECTIVES: The main objectives of this position are to:
- Deliver high levels of customer satisfaction in a highly pressurised environment.
- Effectively coordinate vendor (third party/subcontractor) engineers for onsite maintenance activities.
- Manage and update a detailed scheduled services plan.
- Work in partnership with customer(s) internal & external.
- Prioritise the customer, consider contractual response times, manage escalations and the needs of the customer.
- Keep the customer informed at all times.
- Review timelines and key decisions with customer.
RESPONSIBILITIES: Responsibilities of the ESC are:
- To act as first point of contact for contract queries.
- Daily management of workload; organising service visits in accordance with site schedule along with management of associated standards / parts etc that may be necessary for the successful completion of the service.
- The daily administration of activities in a pressurised environment.
- Taking a high number of internal and external phone calls and emails, while working to agreed service levels.
- Updating & maintaining daily maintenance schedule.
- To run reports and keep updated information in Customer Asset Management Software system
- To regularly monitor, raise service orders and maintain correct information in SAP CRM System.
- To be positive, to be a team player and demonstrate a passion for the role and customer satisfaction.
- Schedule inductions and any relevant onsite training for vendor(s).
- To management repair requests.
- Proactive monitoring of schedule adherence to planned preventative maintenance.
- To track requested and approved out of scope costs on a monthly basis
- To request quotations, raise purchase orders and reconcile costs for third party vendor activity on customer site.
- Attend customer meetings.
- To schedule, manage and present weekly review meetings
- Liaise with suppliers to ensure that Environmental Health & Safety and Vendor Compliance Protocol documentation is maintained.
CORE SKILLS REQUIREMENTS:
- Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
- Ability to manage sudden changes in priorities in a highly pressurised and demanding environment.
- Proven ability to problem solve and multi-task.
- Strong planning, organisational and time management skills.
- Ability to set customer expectations correctly and manage difficult customer situations successfully.
- Ability to handle customer and vendor requests via telephone, email, web.
- Proficiency in Microsoft Office
- Ability to work independently will limited managerial input.
- Knowledge of planning and administrative tools (SAP & Procal) is preferable.
- Excellent communication skills - verbal, written & listening.
- Proven fluency in English (verbal & written).
- Willingness to carry out training as and when required.
- Science qualification advantageous.
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