Enterprise Scheduling Coordinator

Location
Cork
Salary
Negotiable
Posted
20 Sep 2021
Closes
18 Oct 2021
Ref
BBBH3910
Contact
Martin Taggart
Sector
Scientific
Job Type
Contract
Hours
Full-time

Enterprise Scheduling Coordinator (ESC) - SITE BASED collaborating with a leading biopharmaceutical located in Cork.

OBJECTIVES: The main objectives of this position are to:

  • Deliver high levels of customer satisfaction in a highly pressurised environment.
  • Effectively coordinate vendor (third party/subcontractor) engineers for onsite maintenance activities.
  • Manage and update a detailed scheduled services plan.
  • Work in partnership with customer(s) internal & external.
  • Prioritise the customer, consider contractual response times, manage escalations and the needs of the customer.
  • Keep the customer informed at all times.
  • Review timelines and key decisions with customer.


RESPONSIBILITIES: Responsibilities of the ESC are:

  • To act as first point of contact for contract queries.
  • Daily management of workload; organising service visits in accordance with site schedule along with management of associated standards / parts etc that may be necessary for the successful completion of the service.
  • The daily administration of activities in a pressurised environment.
  • Taking a high number of internal and external phone calls and emails, while working to agreed service levels.
  • Updating & maintaining daily maintenance schedule.
  • To run reports and keep updated information in Customer Asset Management Software system
  • To regularly monitor, raise service orders and maintain correct information in SAP CRM System.
  • To be positive, to be a team player and demonstrate a passion for the role and customer satisfaction.
  • Schedule inductions and any relevant onsite training for vendor(s).
  • To management repair requests.
  • Proactive monitoring of schedule adherence to planned preventative maintenance.
  • To track requested and approved out of scope costs on a monthly basis
  • To request quotations, raise purchase orders and reconcile costs for third party vendor activity on customer site.
  • Attend customer meetings.
  • To schedule, manage and present weekly review meetings
  • Liaise with suppliers to ensure that Environmental Health & Safety and Vendor Compliance Protocol documentation is maintained.

CORE SKILLS REQUIREMENTS:

  • Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
  • Ability to manage sudden changes in priorities in a highly pressurised and demanding environment.
  • Proven ability to problem solve and multi-task.
  • Strong planning, organisational and time management skills.
  • Ability to set customer expectations correctly and manage difficult customer situations successfully.
  • Ability to handle customer and vendor requests via telephone, email, web.
  • Proficiency in Microsoft Office
  • Ability to work independently will limited managerial input.
  • Knowledge of planning and administrative tools (SAP & Procal) is preferable.
  • Excellent communication skills - verbal, written & listening.
  • Proven fluency in English (verbal & written).
  • Willingness to carry out training as and when required.
  • Science qualification advantageous.

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