Hebrew Content Reviewer

Location
Dublin, Dublin City Centre
Salary
Negotiable
Posted
13 Oct 2021
Closes
10 Nov 2021
Ref
BBBH4000
Contact
Candice Theron
Job Type
Permanent
Hours
Full-time

Content Review Associate:

 

 

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services

 

 

As a Content Review Associate and being part of our Partner Program working on the words most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.

 

 

Social media regulation, online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement - These are some of the qualities and areas of interest we are looking for in our prospective team members

 

 

Day-to-day responsibilities may include, but are not limited to:

 

  • Understand and remain up to date with client's policies and guidelines Review user reports regarding website content Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner Make well-balanced decisions and help resolve inquiries according to defined policies and procedures Serve as an advocate for the user community Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive contentReview the reported content within agreed turnaround times and standards of qualityRecognize trends and patterns, and escalate issues outside policyFulfill base productivity and quality requirements of the client Respond to user inquiries with high quality, speed, empathy, and accuracyGather, analyze, and utilize relevant data to develop ways to improve overall user experience Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community Identify inefficiencies in workflows and suggest solutionsReview of sensitive content sometimes involving graphic or disturbing subject matter

 

Qualifications

 

Required Qualifications:

  • Minimum 12 months - 2 years of professional work experience High School DiplomaFluency in English plus 1 other language - French, Italian, Arabic, Spanish, Russian

 

Basic Qualifications

  • Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive

 

Preferred Skills / Experience:

  • Experience with confidential information collection and management Experience within a business process outsourcing environment or comparable service environment

 

Professional Skills Requirements

 

 

  • Well-developed logic-based decision making and ability to triage and escalate borderline cases Excellent communication (verbal and written), facilitation and interpersonal skills Passion for corporate mission and ensuring a world class user support experience Quick learner and adaptable to learn new processes, concepts, and skills Excellent organizational and time management skills Results-oriented, self-directed, and inquisitive Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard A reliable, proactive approach to entrusted tasksAbility to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment Passion for social media. Conversant with channels that provide on demand VideoNeutral mindset to alternative video content that needs classificationMust have some inclination/ viewpoint towards any/some of the following:Social media regulationOnline free speechGovt regulated Internet controlsSupport for vulnerable sections of the societyEU policy makingBusiness process efficiencyProject management,

 

For more information, please contact Candice Theron on candice.theron@manpower.ie or 086 024 2279

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