Process Excellence Manager

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

Responsibilities:

• Drive continuous improvement through training, coordination and implementation of principles of Lean/ Six Sigma in day-to-day operations
• Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects
• Analyse current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes
• Act as a Change Agent and work closely with Operation, Transition, Training, and Clients to optimise Quality, Efficiency, Cost and Customer Value in multiple client engagements
• Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ ways of doing things
• Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyse operational risks (FMEA), extend support in managing client escalations (RCA/ CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business
• Design and implement KPI measures, measurement systems and visual tracking controls/ dashboards to manage process performance for sustainability and continuous improvement
• Identify Automation's opportunities and lead the end to end process transformation

Requirements:

• Candidate should be BB Certified and currently handle Process Excellence or similar Role for any domain.
• Technical / Coding knowledge is an added advantage
• Understanding of Digital Marketing and cloud is a plus

For more information on this role or potential other opportunities, contact Gary Morrison on 016455221 or [email protected].