Process Excellence Manager
- Employer
- Multinational Technology Professional Services Company
- Location
- Dublin City Centre, Dublin
- Salary
- Negotiable
- Closing date
- 26 Nov 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
Job Details
Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services
Job Description:
- Drive continuous improvement through training, coordination, and implementation of principles of Lean/Six Sigma in day-to-day operations
- Lead hands-on application of Lean tools to eliminate waste and execute high impact process improvement projects in addition to mentoring and facilitation of Green Belt projects
- Analyse current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes
- Act as a Change Agent and work closely with Operation, Transition, Training, and
- Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements
- Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things
- Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyse operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to
mitigate risks and establish common goals to deliver value to the business
- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
- Identify Automations opportunities and lead the end-to-end process transformation
Must have:
- Candidate Should be BB Certified and currently handle Process Excellence or similar Role for an domain.
- Should be in Dublin or ready to relocate and have relevant work permits (if needed)
Preferred:
- He/ She should have done BB Role for IT Sector
- Technical/Coding knowledge is an added advantage
- Understanding of Digital Marketing and cloud is a plus
For more information about this role please contact Candice Theron on 01 645 5240 or email [email protected]
Company
Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S. they are consistently listed among the most admired companies in the world.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert