Process Excellence Manager

Dublin City Centre, Dublin
29 Oct 2021
26 Nov 2021
Candice Theron
Job Type

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services


Job Description:

  • Drive continuous improvement through training, coordination, and implementation of principles of Lean/Six Sigma in day-to-day operations
  • Lead hands-on application of Lean tools to eliminate waste and execute high impact process improvement projects in addition to mentoring and facilitation of Green Belt projects
  • Analyse current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes
  • Act as a Change Agent and work closely with Operation, Transition, Training, and
  • Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements
  • Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things
  • Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyse operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to

mitigate risks and establish common goals to deliver value to the business

  • Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
  • Identify Automations opportunities and lead the end-to-end process transformation

Must have:

  • Candidate Should be BB Certified and currently handle Process Excellence or similar Role for an domain.
  • Should be in Dublin or ready to relocate and have relevant work permits (if needed)


  • He/ She should have done BB Role for IT Sector
  • Technical/Coding knowledge is an added advantage
  • Understanding of Digital Marketing and cloud is a plus


For more information about this role please contact Candice Theron on 01 645 5240 or email