Customer Support Associate - German

Location
Dublin, Dublin City Centre
Salary
Up to EUR29000.00 per annum
Posted
29 Oct 2021
Closes
26 Nov 2021
Ref
BBBH3967
Contact
Ciarrai Healy
Job Type
Permanent
Hours
Full-time

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. With approximately 373,000 people serving clients in more than 120 countries, driving innovation to improve the way the world works and lives.

This is a customer centric role focused on delivering an outstanding customer experience and driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company. Success in this position requires exceptional customer service skills with a desire to optimise the efficiency of global business' digital marketing campaigns.

Responsibilities:

  • Provide multilingual customer support and brief marketing advice to SMBs based in Europe, Middle
  • East and Asia through different channels - live chat, email and phone
  • Responsibility for helping SMB customers drive results via their marketing campaigns through
  • consultation, education, and support and by demonstrating the value of the clients SMB advertising
  • solutions
  • Work with business customers to identify their growth / marketing plans and give advice on how to
  • implement the product to achieve them
  • Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
  • Provide product and tool support to improve the overall experience and drive higher product
  • adoption and spend
  • Identify trends and solve problems facing multiple business customers
  • Provide vital product insights and feedback on client products

Requirements:

  • Experience working in a customer centric environment would be beneficial
  • Minimum of 1 year's prior work experience in the marketing or technology sector is desired
  • Familiarity with online advertising and social media products
  • Fluency in English and full fluency in German
  • Has an interest in Marketing / Social Media
  • Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
  • Self-driven with strong attention to detail and the ability to follow tasks through to conclusion

Benefits:

  • Monday to Friday (9am - 6pm)
  • Comprehensive suite of benefits

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