Dutch Content Review

Location
Dublin, Dublin City Centre
Salary
Negotiable
Posted
03 Nov 2021
Closes
01 Dec 2021
Ref
BBBH4052
Contact
Ciarrai Healy
Job Type
Permanent
Hours
Full-time

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

 

As a Content Review Associate you will be working on the words most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where the company would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.

 

 

Day-to-day responsibilities include, but are not limited to:

  • Understand and remain up to date with client's policies and guidelines
  • Review user reports regarding website content
  • Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
  • Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
  • Serve as an advocate for the user community
  • Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognise trends and patterns, and escalate issues outside policy
  • Fulfill base productivity and quality requirements of the client
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Gather, analyse, and utilise relevant data to develop ways to improve overall user experience
  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
  • Identify inefficiencies in workflows and suggest solutions
  • Review of sensitive content sometimes involving graphic or disturbing subject matter

 

Requirements:

  • 1+ years working in a service/customer service role
  • Demonstrated capability to create world-class customer experiences with each and every interaction
  • Fluent in English and Dutch (Written & Oral)
  • Must have exceptional grammar and typing accuracy skills - experience with business communication
  • Client focused and solutions oriented
  • Good problem solving and analytical skills
  • E-mail and chat support experience


Benefits:

  • Pension scheme
  • Healthcare
  • Flexible working hours

 

For more information about this role please contact Ciarrai Healy on 01 645 5228 or email ciarrai.healy@manpower.ie

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