Process Excellence Manager

4 days left

Location
Dublin City Centre, Dublin
Salary
EUR65000.00 - EUR72000.00 per annum
Posted
03 Nov 2021
Closes
01 Dec 2021
Ref
BBBH4020
Contact
Ciarrai Healy
Sector
IT
Job Type
Permanent
Hours
Full-time

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

 



Responsibilities:

  • Drive continuous improvement through training, coordination and implementation of principles of Lean/ Six Sigma in day-to-day operations
  • Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects
  • Analyse current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes
  • Act as a Change Agent and work closely with Operation, Transition, Training, and Clients to optimise Quality, Efficiency, Cost and Customer Value in multiple client engagements
  • Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ ways of doing things
  • Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyse operational risks (FMEA), extend support in managing client escalations (RCA/ CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business
  • Design and implement KPI measures, measurement systems and visual tracking controls/ dashboards to manage process performance for sustainability and continuous improvement
  • Identify Automation's opportunities and lead the end to end process transformation


Requirements:

  • Candidate should be BB Certified and currently handle Process Excellence or similar Role for any domain.
  • Technical / Coding knowledge is an added advantage
  • Understanding of Digital Marketing and cloud is a plus

 

For more information about this role please contact Ciarrai Healy on 01 645 5228 or email ciarrai.healy@manpower.ie

 

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