NLP Trainer
- Employer
- Multinational Technology Professional Services Company
- Location
- Dublin, Dublin City Centre
- Salary
- Negotiable
- Closing date
- 1 Dec 2021
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
Job Details
Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services
The NLP Trainer will be a key member of the NLP team, delivering high quality training to our Associate Linguists at all times. You will be the go-to person for all training-related questions and needs, working with Associate Linguists, their Leads, and the NLP Service Delivery Manager.
- Ownership of the overall internal NLP Training program for Associate Linguists
- Design and implement the overall NLP Training Framework
- Proactively maintain and improve existing training materials
- Create new training modules
- Develop and implement Certification Process
- Conduct training for new hires and regular training refresher sessions for all Associate Linguists
- Shadow, support, mentor and coach Associate Linguists as they move into production
- Build a trainer on-demand team
- Collect data and produce metrics on training status & completion, training assessments, training effectiveness and report to Service Delivery Manager and Global Team
- Work in close collaboration with Linguistics Leads to identify training needs and gaps, organize targeted training sessions and/or develop new training materials to close gaps
- Remain up to date at all times of client tools and processes, incorporate any updates to tools and processes into training materials and roll out to all Associate Linguists
- Participate in and evaluate 3rd party trainings and integrate to internal Training plan
Key Qualifications
Key skills
- Outstanding oral communication - can engage an audience effectively
- Outstanding presentation skills
- Ability to communicate clearly to a variety of audiences
- Strong interpersonal skills and a fast learner
- High attention to detail
- Documentation skills with knowledge of change control procedures
- Ability to stay close to operations and incorporate learning into training curriculum
- Experience working with and deriving insights from analysing data for training, and analysing training data for reporting and continuous improvement
- Experience with Instructional design and developing training content
- Strong Proficiency in G Suite/Google Workplace
Education & Experience
- 2 to 4 years' experience working with NLP content (NLU, NLG, NSP)
- A minimum of 2 years in a Trainer capacity
- BA/Masters in Linguistics or related field
Desirable
- Experience developing and implementing training via a Learning Management System
- Train the Trainer qualification and/or experience
For more information about this role please contact Ciarrai Healy on 01 645 5228 or email [email protected]
Company
Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S. they are consistently listed among the most admired companies in the world.
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