Process Excellence Manager

Dublin City Centre, Dublin
EUR64500 - EUR70000 per annum
09 Nov 2021
07 Dec 2021
Ciarrai Healy
Job Type

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services

Job Description:

  • Drive continuous improvement through training, coordination, and implementation of
principles of Lean/Six Sigma in day-to-day operations

  • Lead hands-on application of Lean tools to eliminate waste and execute high impact
process improvement projects in addition to mentoring and facilitation of Green Belt


  • Analyse current situation (As-is), identify improvement opportunities and
recommend & implement measures (To-be) to re-engineer processes

  • Act as a Change Agent and work closely with Operation, Transition, Training, and
  • Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client

  • Communicate and collaborate with internal stakeholders and customers (both at
onsite and off-shore) to understand their pain areas--working to apply their insights

to challenge and modify current approaches/ways of doing things

  • Work closely with Operation teams to obtain input of diverse views, facilitate
generation of ideas, analyse operational risks (FMEA), extend support in managing

client escalations (RCA/CAPA) and work across traditional functional boundaries to

mitigate risks and establish common goals to deliver value to the business

  • Design and implement KPI measures, measurement systems and visual tracking
controls/dashboards to manage process performance for sustainability and

continuous improvement

  • Identify Automation opportunities and lead the end-to-end process transformation

Must have:

  • Candidate Should be BB Certified and currently handle Process Excellence or similar Role for any domain.
  • Should be in Dublin or ready to relocate and have relevant work permits (if needed)


  • He/ She should have done BB Role for IT Sector
  • Technical/Coding knowledge is an added advantage
  • Understanding of Digital Marketing and cloud is a plus

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