Customer Support Associate - German

Our client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. With approximately 373,000 people serving clients in more than 120 countries, driving innovation to improve the way the world works and lives.

This is a customer centric role focused on delivering an outstanding customer experience and driving the

results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global

Fortune 500 company. Success in this position requires exceptional customer service skills with a desire to

optimize the efficiency of global business' digital marketing campaigns.

Responsibilities:

Provide multilingual customer support and brief marketing advice to SMBs based in Europe, Middle

East and Asia through different channels - live chat, email and phone Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them Be an advocate of our organisation and strive to exceed in customer satisfaction ratings Provide product and tool support to improve the overall experience and drive higher product adoption and spend Identify trends and solve problems facing multiple business customers Provide vital product insights and feedback on client products

Requirements:

Experience working in a customer centric environment would be beneficial Minimum of 1 year's prior work experience in the marketing or technology sector is desired Familiarity with online advertising and social media products Fluency in English and full fluency in the desired language Has an interest in Marketing / Social Media Professional customer service skills: solutions mind-set, helping nature, passion for the customer and

customer experience

Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and

pro-actively identify areas where clients can improve how they use our solutions

Self-driven with strong attention to detail and the ability to follow tasks through to conclusion

Benefits:

Monday to Friday (9am - 6pm)Comprehensive suite of benefits