Dutch Client Concierge
- Recruiter
- Manpower Ireland
- Location
- Dublin, Dublin City Centre
- Salary
- Up to EUR32000.00 per annum
- Posted
- 23 Nov 2021
- Closes
- 21 Dec 2021
- Ref
- BBBH3894
- Contact
- Ciarrai Healy
- Job Type
- Permanent
- Hours
- Full-time

They are seeking a dedicated client support analyst to work with a global social media organization. This group focuses on working closely with internal Sales and Account Management teams as well as external clients, including small businesses and agencies to assist with operational tasks.
Responsibilities:
- Manage the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.
- Gather client data and insights to drive new commercial opportunities.
- Identify operational inefficiencies in client processes.
- Liaise with Sales and Account Management teams to assist with operational tasks
- Analyse client situations and apply the right solution.
Requirements:
- 2+ years working in a service/customer service role
- Demonstrated capability to create world-class customer experiences with each interaction
- Fluent in English and Dutch (Written & Oral)
- Must have exceptional grammar and typing accuracy skills - experience with business communication
- Client focused and solutions oriented
- Good problem solving and analytical skills
- Experience in online advertising at a major media agency or publisher
- E-mail and chat support experience
Benefits:
- Pension scheme
- Healthcare
- Flexible working hours
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