EMEA Deal Desk Analyst

Dublin City Centre, Dublin
05 Jan 2022
02 Feb 2022
Kate O'Hara
IT, Sales
Job Type

EMEA Deal Desk Analyst - Sales Operations

  • Provide deal desk and order management support for our Sales team
  • Respond to sales escalations, perform administrative fixes using tooling, perform reporting/monitoring, and consult on improvements to the overall sales operations
  • Ensure adherence to our quote to contract processes & policies for our sales team
  • Minimize friction within our sales process by providing guidance around complex scenarios that sales teams encounter during the course of a deal cycle
  • Craft proposals as the go to liaison between our sales team and legal/finance
  • Engage with internal sales teams and channel partners to resolve queries and open issues related to Dropbox ordering processes
  • Develop an in depth understanding of licensing models and recommend contract structures
  • Maintain scalable operations to increase contract velocity and efficiency


  • 2+ years experience in an order management, deal desk or related sales operations functions.
  • Self starter with prior experience with cross-functional pricing & proposal execution across sales, legal, and finance
  • Clear and thoughtful communicator with critical thinking skills
  • Excellent interpersonal, verbal and written communication skills
  • Ability to analyze and recommend licensing structures and contract terms
  • Prior experience with Salesforce and quote to contract tools and process

Dropbox is now a Virtual First company, which means work outside of an office will be the primary experience for all employees.

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