Process Agent - Russian

Location
Dublin City Centre, Dublin
Salary
Up to EUR28000.00 per annum
Posted
11 Jan 2022
Closes
18 Jan 2022
Ref
BBBH3226
Contact
Ciarrai Healy
Job Type
Permanent
Hours
Full-time
Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

The process agent role will be crucial in helping the business to ensure smooth delivery of service to one of their prestigious Tech clients. The role of the process agent will be to review triage, assess, prioritize and make decisions on audits resulting from a process review.

Responsibilities:

Flag any case blockers & escalations to Vendor Team Lead/MSFT FTE where necessaryIssue notices to partners in accordance with decisions made on individual cases, tracking all correspondence.Attend daily calls with SDM Team Lead and flag when cases are blocked/ready to be closed.Track the execution of determined consequences E2E with internal teams & partners.Document case & meeting notesAbility to collaborate and work effectively with cross functional and global teamsSelf-learner interested in both the how and the whyAbility to educate customers on policy and product questionsAbility to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detailDecision making with ability to apply judgment to processes and situations

Requirements

Fluent in Russian.1-2 years experience in customer care is essentialTechnology savvy and happy to learn new technology productsHighly communicative, flexible, open-minded and with a consultative approachProblem solver in nature, able to do so in ambiguity. Happy to go the extra mile to find a solution to the clients' needsPro-active approach, Strong business acumenExcellent oral and written communication skills.Strong technical skills in relation to data analytics is a strong advantage For more information on this role and other potential opportunities, contact Gary Morrison on 016455221 or gary.morrison@manpower.ie.

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