Customer Interaction - Support Associate (German Speaker)

Recruiter
SAP
Location
Galway
Salary
Negotiable
Posted
14 Jan 2022
Closes
11 Feb 2022
Ref
BBBH3968
Contact
Catherine Ryan
Job Type
Temporary
Hours
Full-time

We are currently recruiting for German speaking Support Associates to work with our client SAP in Galway! The role is remote based initially and will become hybrid in mid-2022. This is a long-term contract of 23 months.

SAP go to great lengths to ensure you have every opportunity to succeed - in your own way. Flourish in an environment that encourages free expression, collaboration, individuality, and diversity. They invest heavily in learning and career development. Gain new skills and experience through self-paced learning, mentoring and more.

Based in the Customer Interaction Centre, you will support SAP customers through a selection of support channels. You will find yourself in a friendly, multinational & multicultural learning environment, with a fantastic supportive team.

 

What you'll do:

  • Process inbound customer calls, emails, chats & webforms to a high quality
  • Analyse customer's non-technical queries, research possible solutions & provide solid answers to the customer
  • Evaluate how the customer's technical issue affects their daily business processes
  • Assist & educate customers in navigating support pages, downloading software and licence key functions
  • Collaborate with colleagues across SAP teams
  • Engage with appropriate stakeholders to ensure customer cases are resolved effectively

 

What we look for in you:

  • Excellent customer service skills
  • Team player
  • Strong time management skills
  • Ability to multi-task
  • Graduate of a Bachelor's/Master's degree in Business or Computer Science areas preferred
  • Fluency in English & German

In addition to a fantastic flexible work environment, this role offers 22 days annual leave, plus your birthday off, and free lunch (office working) among its benefits.

 

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