Process Analyst - Risk and Compliance
- Employer
- Manpower Ireland
- Location
- Dublin
- Salary
- EUR28000.00 - EUR32000.00 per annum
- Closing date
- 15 Feb 2022
View more
- Sector
- Multilingual
- Job Type
- Permanent
- Hours
- Full-time
We are interested in speaking to candidates fit into the below profile:
- Russian Fluency
- Experienced in customer care will be an advantage is essential
- Technology savvy and happy to learn new technology products
- Highly communicative, flexible, open-minded and with a consultative approach
- Problem solver in nature, able to do so in ambiguity.
- Happy to go the extra mile to find a solution to the clients' needs
- Pro-active approach, Strong business acumen
- Strong collaboration skills
- Detail-oriented, organized, and able to deliver on tight timelines
- Excellent oral and written communication skills.
- Strong technical skills in relation to data analytics is a strong advantage
Qualifications:
Relevant Experience and Minimum # of Years/ Months
- 1-2 + years working in a service/customer service/sales organization
Cognizant has been a tremendous success story globally over the last 20+ years.
It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
The process agent role will be crucial in helping Cognizant to ensure smooth delivery of service to one of our prestigious Tech clients. The role of the process agent will be to review triage, assess, prioritize and make decisions on audits resulting from a process review.
Ideal candidates will be comfortable understanding Tech and customer care campaigns and supporting bugs, audits and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.
Profession: BPO, Audit, Risk & CompliancePrimary Job Responsibilities:
We are interested in speaking to candidates fit into the below profile:
- Experienced in customer care will be an advantage is essential
- Technology savvy and happy to learn new technology products
- Highly communicative, flexible, open-minded and with a consultative approach
- Problem solver in nature, able to do so in ambiguity.
- Happy to go the extra mile to find a solution to the clients' needs
- Pro-active approach, Strong business acumen
- Strong collaboration skills
- Detail-oriented, organized, and able to deliver on tight timelines
- Excellent oral and written communication skills.
- Strong technical skills in relation to data analytics is a strong advantage
Qualifications:
Relevant Experience and Minimum # of Years/ Months
- 1-2 + years working in a service/customer service/sales organization
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