Dutch Speaking Customer Care Professional

Manpower have a fantastic new opportunity for the right candidate to become a Dutch speaking KYC Customer Care Professional, working with our client, a FTSE 100 Credit Card Company.

The KYC Customer Care Professional will be responsible for engaging with Merchants via all types of written & verbal communication in order to obtain crucial Due Diligence Documents.

Know Your Customer is a key initiative for the business and the role requires excellent organisational skills, an ability to analyse customer documents and question documents based on this skill, and a good understanding of the sensitive nature of the information we are capturing. Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference.

This role includes calls to merchants as the first step in the process a call which is scripted and in line with compliance requirements. Attention to detail is critical as part of this process and following the laid out process is critical.

As part of the KYC team you will play a key part in ensuring that we maintain correct and accurate documents and information from our merchants and remain compliant according to all AML directives.

To be successful in the role, you must have:

• Demonstrate history of good customer service
• Excellent Written skills - Email and Letter
• Experience in dealing with customers over the phone
• Proactive, helpful attitude
• Ability to work to daily, weekly and monthly targets and productivity goals
• Good understanding of merchant business preferred but not vital
• Strong communication skills including excellent written and verbal
• Ability to deliver within the framework of Relationship Care principals
• Ability to analyse data
• Strong Attention to detail
• English plus Dutch speaking language is essential

If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!