Client Services Advisor

Recruiter
Undisclosed Company
Location
Buckinghamshire, Milton Keynes
Salary
Up to £10.48 per hour
Posted
21 Jan 2022
Closes
18 Feb 2022
Ref
MK0620
Contact
Manpower UK
Job Type
Temporary
Hours
Full-time

Manpower are pleased to be recruiting on behalf of our client based in Milton Keynes for a Client Services Advisor to join their team on a temporary basis.

The hourly rate is £10.48 per hour and you will be expected to work a 35 hour week.

This role is a vital element in delivering service excellence and contributing to the growth and development of the Customer Operations department. You'll be working in a great team, for an iconic brand and be part of a fantastic culture.

RESPONSIBILITIES:

Working as part of The Client Services Team you will be dedicated to providing support, guidance and effective account management to our retailer introduced Contract Hire and Finance Lease business.

  • Providing a first contact point, to handle the administration of cases via direct telephone contact, email and/or written correspondence.
  • Ensure clarity and understanding of a customers requirement by providing proactive customer service, with excellent industry and product knowledge.
  • Negotiating payment and charges with customers within agreed authority levels throughout their agreement; particularly at the end of their agreement.
  • Account analysis and rectification using your initiative and negotiation skills
  • Accurately updating relevant systems with details of account activity.
  • Monitoring, diarising and completing daily administration tasks.
  • Working within agreed authority levels taking ownership of the issue but referring to higher authority when required.

REQUIREMENTS

  • Ability to communicate and negotiate effectively both in writing and verbally
  • Attention to detail with a high degree of accuracy.
  • A strong team player with the ability to work under pressure and meet strict deadlines.
  • An ability to follow procedures whilst empathising with customers to resolve cases.
  • Strong customer service focus essential with a determination to resolve issues.
  • A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands.
  • Full PC Literacy essential.
  • GCSE Maths and English at level C or above.

If this sounds like the role for you then apply now!

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