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Deskside/IT Support

Employer
Experis Ireland
Location
Kildare
Salary
EUR35000 - EUR45000 per annum
Closing date
6 May 2022

View more

Sector
IT
Job Type
Contract
Hours
Full-time

Job Details


Visa - Eligible to work in Ireland with no restrictions (Stamp 1G /Stamp 4 /EU Passport)
Location- Onsite Maynooth, Co. Kildare
Employment Type-12-months contract
Salary- €35,000-€45,000 per annum
Overview-
The role is with our US client that supplies equipment, services and software for the manufacture of semiconductor chips for electronics, flat panel displays for computers, smartphones and televisions, and solar products, based in Maynooth, Co. Kildare.
It is initially 12-month, full-time role contract with a strong view for extension for a further few years. Successful candidates will be working onsite in the office based in Maynooth city. It is Mon-Friday role, 8 hours a day.
Key Skills Requirement

  • Experience with Office hardware and hardware troubleshooting
  • Level 2 support - Desktop, Hardware
  • Application support for Windows 10 and Office 365 experience
  • Tickets management experience
  • Service Now ticketing system experience or similar ticketing systems.
  • Experience supporting local installations.
  • Experience working on Desktop or Deskside support laptops, PC's, mobile devices.
  • Tech refresh for data transfer (Relevant training will be provided in the role)
  • Laptop imaging/Refresh experience
  • Experience with SCCM is an advantage


Role Specification:

  • Support customers located in Ireland and remote users in the UK
  • User provisioning and deprovisioning
  • Hardware management (receiving/shipping, imaging, asset management in CMDB)
  • Software install, OS Windows/Linux, Office365, Remote Software, Citrix and installation of business applications
  • Hardware and peripheral support including printers, scanners, mobiles
  • Support process following our incident guidelines (using Applied's ServiceNow ticket system. Metrics: incident response and resolution SLA and customer satisfaction criteria)
  • Manage tickets in accordance to the defined SLA's
  • Resolve customer issues and perform technical troubleshooting when required
  • Collaboration with Service Desk and other Applied GIS support groups globally
  • Perform local "Smart-Hands" role to facilitate help needed from other GIS support groups
  • SCCM Software deployment/installation
  • Support on Mobility devices including iOS & Android on MDM



Visa - Eligible to work in Ireland with no restrictions (Stamp 1G /Stamp 4 /EU Passport)

Company

At Experis (part of ManpowerGroup) global, we operate in over 50 countries worldwide, deploying more than 38,000 skilled professionals across the IT, Science and Engineering sectors every day. Few companies can match our scope, our history of success, or our reputation as the global leader in professional talent and workforce solutions – and that’s why over 80% of the Fortune Global 500 turn to us for the professional talent that will set them apart.

We’re a different kind of talent company. We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organisations and people we serve. From interim and permanent recruitment, to managed services and consulting; we deliver high-impact solutions that enable our clients to achieve more than they ever thought possible.

Today, we’re Experis: Ireland’s leading IT resourcing specialist, and the professional resourcing arm of the world’s workforce expert, ManpowerGroup

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