Client Services Advisor
- Employer
- Undisclosed Company
- Location
- Buckinghamshire, Milton Keynes
- Salary
- Up to £10.48 per hour
- Closing date
- 26 May 2022
View more
- Sector
- Administration and Business Support
- Job Type
- Temporary
- Hours
- Full-time
Manpower are pleased to be recruiting on behalf of our client based in Milton Keynes for a Client Services Advisor to join their team on a temporary basis.
The hourly rate is £10.48 per hour and you will be expected to work a 35 hour week.
This role is a vital element in delivering service excellence and contributing to the growth and development of the Customer Operations department. You'll be working in a great team, for an iconic brand and be part of a fantastic culture.
RESPONSIBILITIES:
Working as part of The Client Services Team you will be dedicated to providing support, guidance and effective account management to our retailer introduced Contract Hire and Finance Lease business.
- Providing a first contact point, to handle the administration of cases via direct telephone contact, email and/or written correspondence.
- Ensure clarity and understanding of a customers requirement by providing proactive customer service, with excellent industry and product knowledge.
- Negotiating payment and charges with customers within agreed authority levels throughout their agreement; particularly at the end of their agreement.
- Account analysis and rectification using your initiative and negotiation skills
- Accurately updating relevant systems with details of account activity.
- Monitoring, diarising and completing daily administration tasks.
- Working within agreed authority levels taking ownership of the issue but referring to higher authority when required.
REQUIREMENTS
- Ability to communicate and negotiate effectively both in writing and verbally
- Attention to detail with a high degree of accuracy.
- A strong team player with the ability to work under pressure and meet strict deadlines.
- An ability to follow procedures whilst empathising with customers to resolve cases.
- Strong customer service focus essential with a determination to resolve issues.
- A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands.
- Full PC Literacy essential.
- GCSE Maths and English at level C or above.
If this sounds like the role for you then apply now!
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