HR Operations Coordinator

7 days left

Recruiter
Dropbox
Location
Dublin
Salary
Negotiable
Posted
05 May 2022
Closes
26 May 2022
Ref
BBBH4643
Contact
Dean McGovern
Sector
HR
Job Type
Permanent
Hours
Full-time
Responsibilities

  • Provide tactical/transactional day-to-day support to employees, resolving tickets related to onboarding and contingent workforce staffing, ensuring data integrity for new hires, current employees and contractors.
  • Manage the background check process internally - completing all reference and education checks for new hires throughout EMEA/APJ in compliance with local law and company policies.
  • Complete transactions in Workday for new hires globally (start date changes, manager changes, corrections to data changes, etc). All requests will come from tickets in ServiceNow - the HR Operations Coordinator will be responsible for managing their own ticket queue.
  • Provide support with auditing New Hire information in Greenhouse and Workday systems.
  • Develop and ensure standard HR operating procedures are in place with clear SLAs.
  • Collaborate with partners in HR, Recruiting, and Leaning & Development to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience.
  • Work closely with the HR Project Manager to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
  • Maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.
  • Identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements.
  • Support HR Operations tickets and drive issue resolution in JIRA


Minimum Qualification

  • BA/BS degree or equivalent practical experience
  • 3+ years of experience in HR Operations/HR administration in a fast-paced environment
  • Problem solving, critical thinking and troubleshooting abilities
  • Experience in Workday and HR Operations service request management
  • Strong customer-service skills with proven track record of customer satisfaction
  • Experience with ServiceNow or other customer service ticket system
  • Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs


Preferred Skills

  • French Speaking
  • General Knowledge on local HR laws in EMEA
  • Hands-on, efficient, great communication skills
  • Experience in continuous process improvement
  • Proven ability to work remotely: Dropbox is a virtual first company


Must Have:

  • 2-3 years HR generalist/operations experience, providing first line support to employees, contractors and new hires.
  • 1-2 years HRIS/Workday Experience (working knowledge/comfort with Workday)
  • Demonstrated ability to work with employees/new hires across all timezones
  • Ability to work in a team environment but also can work independently and collaborate across key stakeholders cross globally
  • New Hire onboarding operations experience

Apply for HR Operations Coordinator

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We would like to send you electronic communications regarding employment related opportunities, services and information that we consider suitable for you.

I would like to receive communications.

I would like you to share my personal data with other Companies within the ManpowerGroup.

You will receive an email containing the responses you have provided today with a link that will allow you to update your consent preferences at any time in the future. You can view a list of ManpowerGroup companies by clicking here.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

More searches like this