30k, Lusk, Hybrid/on site first 6 monthsOur client is a global freight forwarding company with more than 30 years' experience and a network of world-class partners. The role support busy operations team.The main responsibilities of this role are to assist our Export/Import Key Accounts along with operations planning, general administrative duties, and delivering an excellent customer experience.
Permanent, full time
Hybrid after 6 months/On site during probation period
To complete the day-to-day processing of import manifests and bookings in line with company policy and procedures.To provide excellent customer service to our customers by responding to customer enquiries and requests in a timely and professional mannerTo meet the operational day to day delivery needs of our customers in the most cost efficient and effective mannerResponsible for ensuring that files are managed accordingly, and that billing and costing are input and processed as per company procedures and time frames.Responsible for keeping the customer fully informed on order progression and any deviations, exceptions or changes that may arise from time to time.Communicating with other departments within Ace as well as external parties to agree discrepancies raised by our agents.To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directedComply fully with the defined operating procedures (SOP's) and processesComply fully with the administration duties inclusive of investigating, sourcing, processing, and inputting into reports or other reports as requested in a timely and efficient mannerSupport resources through effectively resolving service-related issues and/or queries while proactively reviewing the most effective approachSupport all continuous improvement initiatives including cross departmental projects through proactive engagementProactively support and fully comply with the Companies Health and Safety policies and procedures.General transport and compliance administrative duties as required.Assist in other functions within Operations on a project basis when requested.Complete office activities and operations to secure efficiency and compliance to company policies.
Demonstrated ability to speak and write in English fluentlyGood level of numeracy, literacy, and Microsoft Office skills1-2 years similar experience preferentialProficient on Excel and Reports.
- Previous office administration experience in an extremely fast paced
- Knowledge of the Logistics / Freight Industry would be a distinct advantage
- Professional and focused approach with a high level to attention and detail.
- Attention to analytics and conformance with defined procedures around tight timelines
- Customer focussed with desire for strive for excellence
- Positive can do and highly ambitious approach
- Ability to work as part of a team and on own initiative
Join us today! With any further queries please contact Magdalena on 0860246376 or email [email protected]