German - Page Admin Analyst

Employer
Manpower Ireland
Location
Dublin
Salary
Negotiable
Closing date
27 Jun 2022
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Role: German - Page Admin Analyst

Location: Dublin

Contract: Permanent

Working hours: 8:30AM to 5:30PM

Our client is ranked among the fastest growing companies in the world. They assist companies in becoming modern and ahead in the fast-changing world. They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

Ideal candidates will be comfortable understanding social media campaigns and Pages. Applicant must have experience with dealing with tool bugs, have an eye for detail, appetite for research and gathering data insights and the ability to use that to improve processes and standard.


Purpose of the Role:

  • Provide customer Service, technical and troubleshooting support for all geo requests
  • Review requests from page administrators needing assistance
  • Complete requests based on the policies outlined by the client
  • Client Interaction with proper grammar, spelling and tone regarding requests, both in English and native language
  • Ability to explain policy in a way that internal and external clients can understand without violating privacy and disclosure requirements

Areas of Responsibilities:

  • Provide information, troubleshoot bugs and/or issues, update required applications & tools
  • Receive tickets/work on issues related to respective process
  • Respond through email and chat in a timely manner
  • Meet/Exceed targets set within the key research activities
  • Ensure process guidelines are followed and met as documented

Requirements:

  • BA/BS degree or equivalent experience
  • Fluency in English and German (written and spoken)

Benefits:

  • 25 days holiday per annum, pro-rata
  • Life Assurance
  • Private Medical Insurance
  • 10 paid sick days after probation period
  • Discretionary yearly bonus (company bonus) 1-3% of salary based on company and individual performance

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