CX Tier 2 Agent

Employer
Dropbox
Location
Dublin
Salary
Negotiable
Closing date
28 Jun 2022

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Sector
IT
Job Type
Temporary
Hours
Full-time
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Job Details

We are looking for Tier 2 Agent to come join our team on a rolling 6-month contract basis working fully remote from anywhere in Ireland!

You will be working with a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.

The Customer Experience team simplifies how users and customers interact with Dropbox. They focus on understanding the customer journey as well as where they can simplify interactions and improve the Customer Experience.

Responsibilities:
Gain a solid knowledge of the full suite of Dropbox product offerings
Gain in-depth knowledge of one product area (e.g. Billing & Payments, Mobile, HelloSign,etc.)
Communicate complex technical information to technical and non-technical users
Delight users providing support on multiple channels including email, phone and chat
Give guidance to T1 agents on escalated tickets
Provide a high quality and friendly user experience

Requirements:
Relevant work experience, preferably in a tech support related role Fluency in English is required
You have existing interest/knowledge of Dropbox
You can communicate complex technical information in user-friendly ways
You can complete set tasks in a timely and effective manner

Company

Dropbox is a technology company that builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, they’re transforming everyday workflows and entire industries.

Dropbox believe technology should get out of the way, so there’s no limit to what people can do. They’re a thoughtful, tightly-knit team that’s committed to realizing ambitious ideas. Dropbox partner with ManpowerGroup, a world leader in workforce solutions, to support our contractor recruitment programme across EMEA.

Dropbox Office

Take a look at the current contractor opportunities – we would love to hear from you.

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