Technical Engineer SME

Employer
Experis Ireland
Location
Dublin
Salary
Negotiable
Closing date
20 Jul 2022

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Sector
IT
Job Type
Contract
Hours
Full-time
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Job Details

We are hiring for a Technical Support Engineer SME for our client.

Our client is one of the leading technology companies in Ireland looking to expand their technical support team.

18 month contract. 100% remote based in Ireland.

Responsibilities

Technical Advisor:

  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)

Planning Organizing & Executing:

  • Handle complex, political, financial, executive level cases - as business demands
  • Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency

Customer Focus, Customer Value Realization & Drive for results

  • Customer oriented. Look at everything through the eyes of the customer and their need for a holistic secure solution. Quest to gather feedback consistently and invest time and effort in the feedback to continually improve and grow customer trust.
  • Effective communication skills to effectively drive recommendations and establish priorities across various customers, partners, senior executives, and organization boundaries
  • Self-driven engaging individual with a proven history of demonstrated technical skills and leadership.
  • Ability to determine root cause of technical issues either on your own or in a collaborative scenario. Strong problem-solving skills are necessary

Qualifications - Core Technical Skills

  • Basic Knowledge
    • Client OS or Mobile Management and deployment solutions
    • Generic M365 knowledge
    • Windows management and deployment knowledge
  • Preferred Knowledge
    • Microsoft Endpoint configuration manager experience or similar, with OS upgrade knowledge or task sequence configurations
    • Application deployment and management experience recommended for Edge and M365 Apps
    • Devices management using Intune Experience
    • Windows deployment, upgrade and management (i.e Config Managed, Autopilot, GPOs, etc … )

Language Qualifications

  • Italian, French or Germany

Company

At Experis (part of ManpowerGroup) global, we operate in over 50 countries worldwide, deploying more than 38,000 skilled professionals across the IT, Science and Engineering sectors every day. Few companies can match our scope, our history of success, or our reputation as the global leader in professional talent and workforce solutions – and that’s why over 80% of the Fortune Global 500 turn to us for the professional talent that will set them apart.

 

We’re a different kind of talent company. We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organisations and people we serve. From interim and permanent recruitment, to managed services and consulting; we deliver high-impact solutions that enable our clients to achieve more than they ever thought possible.

Back in 1987, we were founded as Elan and Nicholas Andrews. Over the years our company evolved into Jefferson Wells and Manpower Professional too. Today, we’re Experis: Ireland’s leading IT resourcing specialist, and the professional resourcing arm of the world’s workforce expert, ManpowerGroup

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