Vendor Support Specialist

Recruiter
Dropbox
Location
Dublin City Centre, Dublin
Salary
Negotiable
Posted
12 Jul 2022
Closes
09 Aug 2022
Ref
BBBH4938
Contact
Dean McGovern
Sector
IT
Job Type
Contract
Hours
Full-time

Vendor Support Specialist

Role Description and Responsibilities:
As part of the Support Vendor and Launch Success team, this role will manage tactical reporting and work necessary to keep our vendor teams running smoothly. Examples of work that might be required includes:

  • Work as point of contact for Frontline support vendor to answer tactical questions in Jira
  • Complete KTLO work for Frontline Support team (i.e. granting free Plus accounts, weekly report transfers)
  • Complete audit work for support tech vendors (i.e. monthly license audits)
  • Run existing project reports with comms shared within CX



Required Skills:

  • Passionate about customer experience and making life simpler with technology
  • Experience working with Dropbox as a product
  • You are proficient in excel and Jira
  • Comfortable with minor data analysis
  • High attention to detail
  • Experience working with vendors a plus

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