IT Knowledge Management Technician

Recruiter
SAP
Location
Dublin
Salary
Negotiable
Posted
19 Jul 2022
Closes
16 Aug 2022
Ref
BBBH4941
Contact
Kate O'Hara
Job Type
Contract
Hours
Full-time

IT Knowledge Management Technician

PURPOSE AND OBJECTIVES

As an IT Knowledge Management Communications Support Technician, you will work with global infrastructure IT Client Services to maintain existing Knowledge Management articles in centralized system.

 

EXPECTATIONS AND TASKS

  • Check source documents for English language usage and accuracy
  • Work with Client Support Desk and service teams to add IT Technical content source documents into provided template forms within new solution such as How-To product guides, FAQ and Issue, Cause Resolution documentation.
  • Update data and delete unnecessary files
  • Update data links to new source document upon publication
  • Facilitate workflow completion for active documentation to maintain high quality data availability for end users.

 

QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Attention to detail
  • Computer skills: Proficient in data processing application such as Microsoft Word, Knowledge of Service now an advantage
  • Language Skills: Excellent English communication both verbal and written including correct spelling, grammar, and punctuation.
  • Self-motivated with the ability to work independently and as part of a virtual team.
  • Administrative and organizational skills
  • Experience in working with IT documentation or knowledge management process cycles within an IT support organization preferred

 

EDUCATION AND WORK EXPERIENCE

  • High School Diploma
  • Formal IT training or 2 years related work experience in IT Support or communications

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