Sales Operations Analyst

Sales Operations Analyst 

Team Overview
The Strategic Vendor Partner (SVP) team leverages third party service providers (BPOs) to support Dropbox sales at scale across a variety of sales motions.

We are looking for an outstanding Sales Operations Analyst who will support the day-to-day operations across all of our various vendor teams including managing crediting requesting, handling onboarding & offboarding of new reps, working through system escalations, building Salesforce reports, and managing our billings & budget.

You'll be a great fit for this role if you're excited to be part of a sales organization managing multiple routes to market and have a passion for streamline operations, optimizing processes, and building for scale.

In this role you'll handle a wide variety of operational tasks and should be comfortable prioritizing & balancing competing needs.

Responsibilities

• Manage vendor rep system access throughout their tenure with Dropbox from onboarding through offboarding, ensuring reps have access to the right systems & Salesforce permissions.
• Oversee crediting in Salesforce by leveraging the crediting guidelines and rules of engagement, making decisions on crediting escalations.
• Conduct regular and ad hoc bulk uploads in Salesforce to adjust data for crediting updates, role changes, and data cleaning.
• Drive vendor billing on a monthly basis; determine the final billables due to our vendors and coordinate with finance and the vendors to ensure invoices are issues and attainment recorded.
• Liaise with vendors. Coordinate with partners on billings, system changes / updates, crediting requests, Salesforce reports, and process changes.
• Build Salesforce reports. Support the internal Dropbox team with the creation of Salesforce reports & dashboards to accurate report on the success of the business.
• Develop strong processes & process documentation. Identify processes that are out-dated or areas where a defined process would benefit the business and propose, create, and implement new operational processes.

Requirements

• 1-2 years experience with Salesforce and strong understanding of Salesforce reporting & dashboards.
• Ability to manage competing responsibilities and prioritizing appropriately.
• Detail oriented and organized. Have an eye for process and track record of implementing new or overhaul existing processes to improve operations.
• Excellent verbal & written communication skills.
• Strong stakeholder management skills. Comfortable diffusing situations when conflict may arise by leveraging guidelines and process documentation.