Sales Operations Analyst

Dublin City Centre, Dublin
10 Aug 2022
31 Aug 2022
Dean McGovern
Job Type

Sales Operations Analyst 

Team Overview
The Strategic Vendor Partner (SVP) team leverages third party service providers (BPOs) to support Dropbox sales at scale across a variety of sales motions.

We are looking for an outstanding Sales Operations Analyst who will support the day-to-day operations across all of our various vendor teams including managing crediting requesting, handling onboarding & offboarding of new reps, working through system escalations, building Salesforce reports, and managing our billings & budget.

You'll be a great fit for this role if you're excited to be part of a sales organization managing multiple routes to market and have a passion for streamline operations, optimizing processes, and building for scale.

In this role you'll handle a wide variety of operational tasks and should be comfortable prioritizing & balancing competing needs.


  • Manage vendor rep system access throughout their tenure with Dropbox from onboarding through offboarding, ensuring reps have access to the right systems & Salesforce permissions.
  • Oversee crediting in Salesforce by leveraging the crediting guidelines and rules of engagement, making decisions on crediting escalations.
  • Conduct regular and ad hoc bulk uploads in Salesforce to adjust data for crediting updates, role changes, and data cleaning.
  • Drive vendor billing on a monthly basis; determine the final billables due to our vendors and coordinate with finance and the vendors to ensure invoices are issues and attainment recorded.
  • Liaise with vendors. Coordinate with partners on billings, system changes / updates, crediting requests, Salesforce reports, and process changes.
  • Build Salesforce reports. Support the internal Dropbox team with the creation of Salesforce reports & dashboards to accurate report on the success of the business.
  • Develop strong processes & process documentation. Identify processes that are out-dated or areas where a defined process would benefit the business and propose, create, and implement new operational processes.



  • 1-2 years experience with Salesforce and strong understanding of Salesforce reporting & dashboards.
  • Ability to manage competing responsibilities and prioritizing appropriately.
  • Detail oriented and organized. Have an eye for process and track record of implementing new or overhaul existing processes to improve operations.
  • Excellent verbal & written communication skills.
  • Strong stakeholder management skills. Comfortable diffusing situations when conflict may arise by leveraging guidelines and process documentation.

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