Quality & Training Manager

Dublin, Dublin North
14 Sep 2022
05 Oct 2022
Helen O'Connor
Job Type

Quality & Training Manager

Overall Job Purpose:

  • Responsible for developing, revising and implementing quality standards and policies in our organization.
  • Maintaining high levels of customer satisfaction and consistently meeting the required international or business standards.
  • Maintain focus on delivering projects in line with Senior Management team strategies.
  • Implement systems that facilitate productivity, improve processes and guarantees efficiency.
  • Leading the Training program to deliver training with impact, excellence, and operational efficiency.
  • Align training and delivery activities with corporate goals and objectives.
  • Responsible for managing the activities and operations of quality and training of the Site's operations.


Detailed Description:

  • Plans, develops, and establishes policies, procedures, programs, and objectives for all initiatives within the Quality function.
  • Ensure alignment with company strategy, values and objectives, and compliance with internationally recognized standards and regulatory agencies.
  • Responsible for creation and overall ownership and control of Procedures, Work Instructions, and Records.
  • QA must approve all procedures, maintain master files and post copies to shared drive as well as send notification of targeted reviews on a timely basis.
  • Oversees completion of appropriate documentation to support operational program.
  • Responsible for the internal and external audit program. Manages, facilitates, coordinates and participates in Key element audits and assumes ownership/leadership of the process.
  • Responsible and accountable for the site's Claims/ Non conformance process.
  • Ensures Management & Customer targets are being achieved and reported on a regular basis.
  • Discusses, develops, and implements alternatives to improve safety and quality service to the customer.
  • Plans, directs, and co-ordinates activities to deliver projects from mobilisation through to implementation by leading, directing and overseeing medium to large sized teams of project resources working across multiple work streams.
  • Take end to end responsibility for the mobilisation, delivery and benefits of projects improving Operational efficiency's.
  • Manage & mentor the PIT & Process trainer to organising training needs for the Warehouse teams.
  • Ensures a safe/secure working environment at each facility through the consistent practice of safety programs and procedures.
  • Ensure that appropriate quality/safety tools and training are provided to employees and those who work at the company's direction.
  • Establish accountabilities and processes to ensure required levels of productivity and organizational objectives.
  • Work closely with other QHSE departments.
  • Ensure compliance of the organisations QHSE regional and global requirements.
  • Facilitate the organisations quality safety programs including a non-exhaustive list such as the global XSite program, 5S and ISO.