Quality & Training Manager

Quality & Training Manager

Overall Job Purpose:

• Responsible for developing, revising and implementing quality standards and policies in our organization.
• Maintaining high levels of customer satisfaction and consistently meeting the required international or business standards.
• Maintain focus on delivering projects in line with Senior Management team strategies.
• Implement systems that facilitate productivity, improve processes and guarantees efficiency.
• Leading the Training program to deliver training with impact, excellence, and operational efficiency.
• Align training and delivery activities with corporate goals and objectives.
• Responsible for managing the activities and operations of quality and training of the Site's operations.

Detailed Description:

• Plans, develops, and establishes policies, procedures, programs, and objectives for all initiatives within the Quality function.
• Ensure alignment with company strategy, values and objectives, and compliance with internationally recognized standards and regulatory agencies.
• Responsible for creation and overall ownership and control of Procedures, Work Instructions, and Records.
• QA must approve all procedures, maintain master files and post copies to shared drive as well as send notification of targeted reviews on a timely basis.
• Oversees completion of appropriate documentation to support operational program.
• Responsible for the internal and external audit program. Manages, facilitates, coordinates and participates in Key element audits and assumes ownership/leadership of the process.
• Responsible and accountable for the site's Claims/ Non conformance process.
• Ensures Management & Customer targets are being achieved and reported on a regular basis.
• Discusses, develops, and implements alternatives to improve safety and quality service to the customer.
• Plans, directs, and co-ordinates activities to deliver projects from mobilisation through to implementation by leading, directing and overseeing medium to large sized teams of project resources working across multiple work streams.
• Take end to end responsibility for the mobilisation, delivery and benefits of projects improving Operational efficiency's.
• Manage & mentor the PIT & Process trainer to organising training needs for the Warehouse teams.
• Ensures a safe/secure working environment at each facility through the consistent practice of safety programs and procedures.
• Ensure that appropriate quality/safety tools and training are provided to employees and those who work at the company's direction.
• Establish accountabilities and processes to ensure required levels of productivity and organizational objectives.
• Work closely with other QHSE departments.
• Ensure compliance of the organisations QHSE regional and global requirements.
• Facilitate the organisations quality safety programs including a non-exhaustive list such as the global XSite program, 5S and ISO.