Sales Operations Executive

Sales Support Executive - Dublin

Our Client:
Our client is a leader in renewable energy and serves the entire island of Ireland.

Our client is seeking to hire an experienced Sales Support Executive to join their team on an 18-month contract. This is a hybrid role and when working in the office you will be based in a beautiful agile working space in their Dublin 15 office.

What's on offer?

• Strong remuneration package
• Benefits including healthcare, 23 days holidays, Annual salary review, Bonus, Wellbeing programme, Subsidised Gym membership and many more.
• A family-like environment, personality is huge for our client & they are renowned for being both collaborative & supportive.
• Excellent career progression opportunities.
• Hybrid working model

The Ideal Candidate:

• Proven sales support and operations experience.
• Ability to work in a fast paced highly dynamic environment
• Previous complaint handling experience with excellent customer service experience
• Ability to work as part of a team but also independently
• At least 2 year's experience in a similar role
• Excellent IT skills including MS office suite and intermediate excel skills
• Experience of working in the energy industry is an advantage
• Third level qualification in a sales, business, project management or similar field

Duties & Responsibilities:

• Managing exceptions process and ensuring they are completed withing SLA
• Being the first point of contact of support from third party agencies while managing relations and other day to day requirements
• Attending weekly and monthly operations meetings
• Constantly review processes and operations improvements in the sales function
• Ongoing management of new products and cash back offers for all channels
• Lead weekly sales support, compliance and operations calls and monthly face to face meetings and document the outcome of each meeting
• Generating monthly reports on complaint volumes and trends