HR Operations Coordinator

20 Sep 2022
11 Oct 2022
Eddie Ighodaro
Job Type

HR Operations Coordinator 


  • Provide tactical/transactional day-to-day support to employees, resolving tickets related to onboarding and contingent workforce staffing, ensuring data integrity for new hires, current employees and contractors.
  • Manage the background check process internally - completing all reference and education checks for new hires throughout EMEA/APJ in compliance with local law and company policies.
  • Complete transactions in Workday for new hires globally (start date changes, manager changes, corrections to data changes, etc). All requests will come from tickets in ServiceNow - the HR Operations Coordinator will be responsible for managing their own ticket queue.
  • Provide support with auditing New Hire information in Greenhouse and Workday systems.
  • Develop and ensure standard HR operating procedures are in place with clear SLAs.
  • Collaborate with partners in HR, Recruiting, and Leaning & Development to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience.
  • Work closely with the HR Project Manager to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
  • Maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.
  • Identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements.
  • Support HR Operations tickets and drive issue resolution in JIRA

Minimum Qualification

  • BA/BS degree or equivalent practical experience
  • 3+ years of experience in HR Operations/HR administration in a fast-paced environment
  • Problem solving, critical thinking and troubleshooting abilities
  • Experience in Workday and HR Operations service request management
  • Strong customer-service skills with proven track record of customer satisfaction
  • Experience with ServiceNow or other customer service ticket system
  • Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs

Preferred Skills

  • French Speaking
  • General Knowledge on local HR laws in EMEA
  • Hands-on, efficient, great communication skills
  • Experience in continuous process improvement
  • Proven ability to work remotely: Dropbox is a virtual first company

Must Have:

  • 2-3 years HR generalist/operations experience, providing first line support to employees, contractors and new hires.
  • 1-2 years HRIS/Workday Experience (working knowledge/comfort with Workday)
  • Demonstrated ability to work with employees/new hires across all timezones
  • Ability to work in a team environment but also can work independently and collaborate across key stakeholders cross globally
  • New Hire onboarding operations experience



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