HR Operations Coordinator

HR Operations Coordinator 

Responsibilities

• Provide tactical/transactional day-to-day support to employees, resolving tickets related to onboarding and contingent workforce staffing, ensuring data integrity for new hires, current employees and contractors.
• Manage the background check process internally - completing all reference and education checks for new hires throughout EMEA/APJ in compliance with local law and company policies.
• Complete transactions in Workday for new hires globally (start date changes, manager changes, corrections to data changes, etc). All requests will come from tickets in ServiceNow - the HR Operations Coordinator will be responsible for managing their own ticket queue.
• Provide support with auditing New Hire information in Greenhouse and Workday systems.
• Develop and ensure standard HR operating procedures are in place with clear SLAs.
• Collaborate with partners in HR, Recruiting, and Leaning & Development to conduct root cause analysis and develop corrective action plans when issues arise, ensuring the highest quality employee experience.
• Work closely with the HR Project Manager to support project execution and continuous process improvement and onboarding and Contingent workforce operations.
• Maintain documentation for each part of the service, and drive communication outwards to stakeholders when necessary.
• Identify and make recommendations on program/process changes and conduct cost/benefit analysis of potential operational improvements.
• Support HR Operations tickets and drive issue resolution in JIRA

Minimum Qualification

• BA/BS degree or equivalent practical experience
• 3+ years of experience in HR Operations/HR administration in a fast-paced environment
• Problem solving, critical thinking and troubleshooting abilities
• Experience in Workday and HR Operations service request management
• Strong customer-service skills with proven track record of customer satisfaction
• Experience with ServiceNow or other customer service ticket system
• Proficiency in Office Suite (Word, Excel, Power Point), Gmail and Google Docs

Preferred Skills

• French Speaking
• General Knowledge on local HR laws in EMEA
• Hands-on, efficient, great communication skills
• Experience in continuous process improvement
• Proven ability to work remotely: Dropbox is a virtual first company

Must Have:

• 2-3 years HR generalist/operations experience, providing first line support to employees, contractors and new hires.
• 1-2 years HRIS/Workday Experience (working knowledge/comfort with Workday)
• Demonstrated ability to work with employees/new hires across all timezones
• Ability to work in a team environment but also can work independently and collaborate across key stakeholders cross globally
• New Hire onboarding operations experience