Collections Analyst
Collections Analyst
Team Description
Our Finance Team is building the financial infrastructure to scale our growing company. We combine analytical and strategic thinking to develop a sound financial future for our global brand.
Dropbox is now a Virtual First company, which means work outside of an office will be the primary experience for all employees. This will be a 3 month paternity cover contract.
Responsibilities
- Manage portfolio of customers across EMEA and US region
- Monitor aged balances for assigned geographies
- Engage with customers to collect overdue balances
- Work with internal and external stakeholders to resolve issues within SLA
- Work to reconcile customer accounts, where necessary
Requirements
- 2-3 years experience in multinational accounts receivable or Big 4 trained
- An aptitude for negotiation, reporting, and problem solving
- Great customer service skills to assist in query resolution
- Strong communication skills with focus on customer satisfaction
- Strong ability to work in a fast paced environment
- Ability to work independently to tight deadlines
- Fluent in English, written and spoken is required
Preferred Qualifications
- Experience with Salesforce and Oracle a plus
- Must be PC proficient. Experience large ERP a plus
- Degree in business related discipline or Finance/Accounting qualification preferred