Operations Administrator

Operations Administrator - Freight/Logistics
32k + 4k bonus, Lusk

Our client is a global freight forwarding company with more than 30 years' experience and a network of world-class partners. The role support busy operations team.

The main responsibilities of this role are to assist our Export/Import Key Accounts along with operations planning, general administrative duties, and delivering an excellent customer experience.

Location: Lusk
Permanent, full time
Salary: 32k + 4k bonus after 6 months

Responsibilities:

• To complete the day-to-day processing of import manifests and bookings in line with company policy and procedures.
• To provide excellent customer service to our customers by responding to customer enquiries and requests in a timely and professional manner
• To meet the operational day to day delivery needs of our customers in the most cost efficient and effective manner
• Responsible for ensuring that files are managed accordingly, and that billing and costing are input and processed as per company procedures and time frames.
• Responsible for keeping the customer fully informed on order progression and any deviations, exceptions or changes that may arise from time to time.
• Communicating with other departments within Ace as well as external parties to agree discrepancies raised by our agents.
• To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directed
• Comply fully with the defined operating procedures (SOP's) and processes
• Comply fully with the administration duties inclusive of investigating, sourcing, processing, and inputting into reports or other reports as requested in a timely and efficient manner
• Support resources through effectively resolving service-related issues and/or queries while proactively reviewing the most effective approach
• Support all continuous improvement initiatives including cross departmental projects through proactive engagement
• Proactively support and fully comply with the Companies Health and Safety policies and procedures.
• General transport and compliance administrative duties as required.
• Assist in other functions within Operations on a project basis when requested.
• Complete office activities and operations to secure efficiency and compliance to company policies.

Qualifications

• Demonstrated ability to speak and write in English fluently
• Good level of numeracy, literacy, and Microsoft Office skills
• 1-2 years similar experience preferential
• Proficient on Excel and Reports.
• Previous office administration experience in an extremely fast paced
• Knowledge of the Logistics / Freight Industry would be a distinct advantage

Skills/Competencies

• Professional and focused approach with a high level to attention and detail.
• Attention to analytic and conformance with defined procedures around tight time lines
• Customer focused with desire for strive for excellence
• Positive can do and highly ambitious approach
• Ability to work as part of a team and on own initiative

Join us today! With any further queries please contact Magdalena on 0860246376 or email [email protected]