Customer Service Representative

Dublin, Dublin North
08 Nov 2022
06 Dec 2022
Catherine Byrne
Job Type

Customer Service Representative
Permanent Full time: Onsite
Location: Lusk
Our client is a global Freight and Logistic company. They are a family-owned business and have over 30 years' experience and a global partner network.

Summary of the role
The primary function of this role is to provide support for the customer services team and act as a point of contact for all the company's customers.

The successful candidate will be required to provide order processing capability, managing customer service requests/queries etc. in a timely manner & ensuring they deliver total customer satisfaction through all communication channels.

This role is an opportunity for a pro-active individual who is dedicated to supporting the newly established Customer Service team to achieve & deliver a high standard of professional service plus continuous improvement, throughout the departments.

The ideal candidate will need the following

  • Be Customer focused with dedication in your service delivery to meet Customer needs
  • Strong attention to detail, accuracy and numeracy
  • Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner
  • Excellent interpersonal skills with a commitment, hunger, and determination to significantly grow the business
  • Strong analytical and numeracy skills and proficient on working to budgets with a proven track record to demonstrate this
  • Computer literate including but not limited to Microsoft Office Suite
  • Full comprehension of the English language (both written & spoken)
  • Successful candidate will need to commercially aware, empathetic (able to diffuse situations) and place great importance on their punctuality when arriving to & leaving from work

Key responsibilities

  • Responsible for prompt query resolution for all customers - Phone / Email
  • Responsible for communication of any issues to various internal departments e.g. transport, operations, sales etc.
  • Customer Order processing - needs to have a comprehensive knowledge of pricing and service levels
  • Completion of PRE-PAY bookings
  • Educating Customers on online bookings
  • Provide accurate, valid and complete information by using the right methods/instructions Responsible for updating internal systems and advising transport / Operations of book ins and/or any other service requirements.
  • Maintenance of customer complaints log, tracking issues and create NCR's reporting on customer issues
  • Process uplift requests - process and send documentation to transport/Operations
  • Furnishing Sales leads to Commercial Office
  • Company updates example Brexit | New streams example Air Ocean | Bank Holiday transport restrictions example Italy August | Christmas deliveries etc.

Do not miss out on this excellent opportunity. Contact Catherine on 0860493659 or email [email protected]

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